5 Easy Steps to Improving Your Security Guard Service

5 Easy Steps to Enhancing Your Security Guard Service

When property supervisors employ security guard companies they have an image in your mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have found is that almost all security guard companies are capable of supplying the service that property supervisors want, but also often do not due to a lack of continuing excellent control procedures.
Safety guard companies are unlike any vendor that a home manager usually hires. If you employ a painter, you are able to see whether they are doing their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you see whether the protector organization is performing their job which includes running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your guards. In the majority of instances they likely are, but it is important to implement a method of verification and quality control to make sure that issues connected with the lack of performing these jobs don’t start to happen.

In this article we’ll talk five (5) simple actions to enhancing your safety guard service and attaining what you imagine as your ideal keyholding.
Screen Your Guards Qualifications

In most states, guards have been mandated to have a specified level of training before they can start working as security guards. If your state is one of those states, make sure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security provider and ask yourself does it seem decent.
It is also your security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another superb method to screen whether the protector is a good match for your property is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This first conversation can tell you a lot on what to expect from this shield and it gives you a chance to ask a different shield if you feel that it is essential.

Assess Guard Training

Though most security guard companies have an extremely comprehensive orientation that introduces each shield to the business itself, in many circumstances the shield’s orientation to his delegated property is not quite as complete. We call the orientation for the delegated property”Website Specific Training”. Find out what your website specific training resembles:
• Does it happen at your premises?
• Who does the training?

• How long is each officer educated?
• How long can the security company double lender? (Double banks is the process of having a seasoned guard working at the exact same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the response to each of these questions and make certain that they match what you feel is sufficient. You should even think about sitting in on your safety guard business’s orientation and also your website specific training to acquire an understanding of what goes into preparing a shield to operate at your premises.
Review Your Guard’s Supervision

Protect supervision is one of the more important factors of good security guard service. When security companies deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to learn and better understand their duties. If the guards aren’t being supervised, they start to feel that their work is not significant and they start to find themselves as not as a part of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside the normal security company field manager spot checks, the 2 methods of remote supervision that prove most successful are:
1.

2.
Officer Check-Ins
In case your guards are required to produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of tracking the guards while they’re in your premises. These monitoring systems allow the security guard business to track the time and log the activity of these guards while they’re making rounds to various areas in your premises. Many Officer Tour Tracking Systems can generate reports which empower the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we’ve found that using a method for guards to check in regularly with the safety guard provider provides a method of making certain that each guard is secure and alert. By having guards check-in regularly with the safety guard business, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is an important part of their job.
Inspect Your Favorite

After hours inspections of your guards are almost always good ways of finding out just what is happening with your safety as you aren’t there. During these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to make sure that they understand their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security consultant be sure that the consultant is not actually a security guard business. If so, your audit is guaranteed to develop issues with your existing security guard business.